Shipping & returns

 

Shipping Policy

Thank you for visiting and shopping at Shoreline. Following are the terms and
conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on
weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses
Shoreline ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO
addresses.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes
Shoreline is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Shoreline is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside the U.S.

 

Return & Refund Policy

Thanks for shopping at Shoreline.
If you are not entirely satisfied with your purchase, we're here to help. 

Please contact us first at (712) 347-5173 to initiate a return.

Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For additional information in this section, create your own Return & Refund Policy.

Contact Us
If you have any questions on how to return your item to us, contact us.

 

Cancellation Policy

Please be advised that cancellations made up to 48 hours before a scheduled event via email, text, phone call will be processed without a penalty.

Cancellations made 48hours or less before an event will be subject to a charge of half of the event rate. 

If Shoreline cancels an event with less than 48 hours notice, a new event will be scheduled without penalty to the client, subject to availability or a refund will be provided should the event not be rescheduled.